George Odenyo Litunya's

Thought Leadership
Showing posts with label Public Relations. Show all posts
Showing posts with label Public Relations. Show all posts


Image Source | Flickr

Times are changing. This change is affecting the way we communicate. Moreover, by communicate, I mean the way we tell the story.

Back in college, when learning about press releases: what they are and how to write, my lecturer would always insist on the story. He would argue that, before you deem it fit to write a release, vet if the story is actually worth telling. How right he was. A lot happens in corporations’ world over. The same theatrics we witness in governments are the same in corporations. Only that the president is the CEO or managing director. Amidst all these, we have a story to tell.

The question becomes how will I tell this story. Well, by writing! In communication, writing matters. It still does, even as we are deep in an era that glorifies citizen journalism. 

Sean Carney says, ‘Writing is as essential as air. We as PR professionals come from varied backgrounds, and while some nerds have a degree in public relations, I would argue the majority of us were history majors, English majors, journalism majors, and political science majors – thousands of abandoned law school applications left in our wake. However, all of us (hopefully) got into this gig because we had a passion for current events, news, and above all, communicating. We’re probably personable, we’re probably outspoken, we probably drink too much, – this is PR.’

Unfortunately, most communication professionals have a hard time telling the story, through writing. They would prefer an alternative. However, which one? Learning how to tell a story be it in that release, pitch or the annual plan, here are some tips to help you tell the story effectively. Remembering that we are professionals, entrusted with the brand of our client. Moreover, as in medicine, the guiding principle of PR is, “First, do no harm.” Here goes.

Break Down the Story
In reference to what my lecturer taught me ages ago, what is at the core of the would be story. Do you have anything new to tell the corporation’s audience? Is it something the stakeholders and shareholders will find genuinely worthy? If you do not have anything new to tell your audience, is there a related narrative, you can tie your story to. Sean Carney says, ‘if you don’t have a story, find one, and make it your own.’

Level the Announcement
Do you remember the inverted pyramid style, when writing a story? The essence was to have all the important facts come early in your writing. Just in case the publisher lacks space and decides to chunk out the last paragraphs. It applies in this scenario too. Order your story well.

Start with ‘The big news in a simple, direct fashion’
Add ‘More details’Give us a ‘Quote’Provide some ‘More Context’
Why Should I Care?
Says Who?
Why Should I Listen to Him?
What is He Got to Say?
What Do You Want Me to Do About It? 

Remember do not bury the lede.

Act like A Teen-Ager
Have you ever tried addressing a bunch of teenagers? Instead of paying attention to the message, they tend to focus on the medium (you). Your dressing, voice, phone, facial appearance (ugly, handsome, or beautiful). They are trying to see if you are worth listening to. Whether you match the message you are preaching. They are a lot like reporters – they do not trust you, they do not have time, and they think you are lame.

When thinking about your story, Sean Carney advises that we ask ourselves the same questions an uppity teenager would, and in the same order:

What is Going On?

Why Should I Care?
Says Who?
Why Should I Listen to Him?
What is He Got to Say?
What Do You Want Me to Do About It? 

Happy writing!


Rebranding | Flickr
In 2013, when I took over the students association as chairperson, I had a big challenge in front of me. Students were complaining of the segregation by the then umbrella body-Communication and Public Relations Student’s Association (COPRESA). Upon taking reigns, I was determined to (re)brand the association so it would be inclusive of both public relations, journalist and graphics students (all of us in the department).

Months later, Communication Students Association of Moi University (COSAMU) was born. I worked with my entire team, and scheduled its launch during our annual communication conference. It was a success. Almost 3 years later, I am reading an article published by VIM Group and there are things that I wish I knew then. Perhaps it could have been an even huge success.

That is why, for those participating in (re)branding efforts;here are 10 guidelines for you in implementing that (re)brand successfully. At least you will better off than I was 3 years ago and still a student. Right?

Although, as I let you in on the secrets from the masters in the game, we must start with appreciating that (re)branding is not easy. Do not mistake this with getting a new name, and or logo. It involves creating and launching a brand to compete with other brands. Masters have agreed that this is one of those tasks that can make or break a company. For my case, despite relying on my intuition and teamwork, we could have made a stronger association or crumbled it altogether. I believe we made it better.

To avoid the latter, here are the tips:

1.Know how you will track your costs: (re)branding takes money. And a lot of it. If you do not have measures in place to monitor and track spending (costs), you might end up disappointing your stakeholders for misuse of company resources in an exercise that would have otherwise been the company’s competitive edge. Before you engage in the (re)branding exercise conduct an analysis to determine the impact it will have on the company-financially.

2.Fine-tune your project planning skills: (re)branding, is a project. Failure to understand the fundamentals of project planning create room for costly errors. Project planning will give you and the team involved the insights to know when and how to concentrate efforts and set targets to align with the efforts. Realistic targets, backed by practical and technical knowledge, need to be set in order to push the brand implementation through. {Sic}

3.Gather as much information as possible for an effective implementation plan: when handling huge projects, information is indeed priceless. You need as much of it as possible to help in building a solid implementation program that will see the brand come to life. Once tied with the project planning & management phase, it can help protect your investment and provide an ongoing point of reference for existing and future stakeholders. 

4.Design stage: do you know why when we mention (re)branding people jump to this stage? Because it is the most fun. People enjoy seeing designers come up with great designs to represent their business. However, little do they know that in the complete (re)branding exercise, this stage is least expensive but most glamorous.

In our experience, the ratio between the expenditures for branding consultants and design compared to the cost for implementation could be 1:20, depending on the size and complexity of the organization. Momentum is easily lost when the sheer scale of work required becomes apparent; therefore, it is vital that senior management remain involved right up until the last sign is installed. Otherwise, the program will lose focus. {Sic}

5.Protect the integrity of the design: As much as you are (re)branding it needs to be noted that constancy is key. You need to protect the integrity of your designs by implementing consistent images and manageable images. Do not veer off into the world of impractical designs. Making it harder and more expensive to implement. It is advisable for the design stage to be guided by practical advice. Remember to present a thorough design brief to your designer (in house/consultant). It should include aesthetic, communicative, technical, and legal requirements. 

6.Translate the basic designs: in design, we are always advised to find means to present whatever we are working on (mock ups). If it is a logo, try it out on a ‘pretend’ website, letterhead, t-shirts, business card, signage, billboards, and whatever else that you are comfortable with. The purpose for this is to see how it will look once implemented. Sometimes, what we have on paper may not resonate with what we had in mind if it was on a billboard. Do not be in a hurry. Test it.

7.Implementation management program: At this point, we are confident that we have what we want and we like it. Depending on how big the company is, whether international, regional, or countrywide it is time to have key stakeholders come on board to aid in implementing the (re)brand. Creating harmony between your suppliers and your company will create consistency and help in curbing costs. If need be get an implementation agency to collaborate with if you are a global brand. Otherwise, stick to suppliers within your zones.

8.Sell your (re)branding program to local managers: Local teams must understand the reason behind the (re)branding and how a consistent image will benefit them directly. Acceptance of brand standards is not automatic. Most people see their department's or unit's circumstances as an exception – do not give them any excuses; instead give the support required to get the job done. {Sic} It would however be wise to obtain the support of local managers during the conceptualization process. This will not only make them feel valuable, it may open a window for them to share ideas that may prove worthwhile. Two heads are better than one especially in such big projects.

9.Internal Communication: Nothing is done without communication. Such a huge project with a lot at stake, great emphasis needs to be laid on internal communication. Start by communicating the project goals/objectives in each stage and continuous updates as to the strides made. Accord each department head the respect they deserve and find out the best method of communication each prefers. It could be email, telephone, face-to-face. Find it and use it effectively. By involving all the departments in the company, will create a sense of teamwork, which is what is needed for the success of the rebranding program. Their total support.

10.External communications:  Once the implementation is underway, you need to relay this message to relevant stakeholders like customers, media, and shareholders. A brand implementation is an excellent opportunity to tell the brand story, including the brand positioning and the brand values. {Sic}

I am convinced that with these tips your (re)branding efforts will be stellar. Happy (re)branding.


The information age came with good tidings. However, it brought along a dark cloud called information saturation. There is nothing new in that sphere. This information saturation is an issue we need to take note of with all due gravity. Since, we are in the business whose currency is information-spoken and/or written after all.

This has made our work as communications professionals, difficult. Don’t you agree? Getting our press releases ‘heard’ is a challenge we need to continuously ponder over, and find ways to reach our audience. Press releases continue to be the most formidable tool in our toolbox. 

Image Credit | Mark Greenwood

On 22nd February 2015, Charity Maina was raped and killed in Moi University. In a bid to quell, the heated outburst of the community-students-the Vice Chancellor Prof. Richard Mibey issued a press release in the dailies the following day. Now, according to critics, apparently it had many grammatical errors. A clear indication that someone in the administration was in a hurry to correct a great wrong. I heard of it in the social media. Whether it achieved its intended purpose or not, is an issue at large, for us to vet. The question becomes; what could they have done to gain traction?

In order to get our press release ‘heard’ we need to use all media available. The internet being the most important. Statistics indicate that 26.5% of the African Population use the internet. Consider this percentage and the inadequate infrastructures that we have. Factoring in that we are on the path to actual development this number will soar. This is an indication for us (communication professionals) to prepare ourselves to capitalize on this space.

With that in mind, here are 5 tips to make your press release standout online, working on the belief that it will be your first channel to turn to, right? If yes, read on.

Write Clear Headlines
It never gets old. In all writing, headlines are your ticket to a reader’s time. If it stands out, then you have increased your chances of getting your reader’s attention. If not then we have to work on this. On that note, your heading needs to be 22 characters or less.

The Length
A press release is a document that tells a synopsis of your company and or news worthy information in the company. Answering the question of who, what, when, why, where & how of a topic. This 5W’s and 1H make the body of the release as airtight as possible. Keeping the release two pages or less or 600 words or less is a key ingredient. According to Elizabeth Hillmann of Discovery Education says, ‘The length of the press release should be under 600 words or no more than two pages to make it the most effective, and will aid in optimization.’ Solid advice.

Keywords
What are these? According to Corry Janssen, Technopedia, He says, ‘A keyword, in the context of search engine optimization (SEO), is a particular word or phrase that describes the contents of a web page. Keywords are intended to act as shortcuts that sum up an entire page.’ With that in mind, Elizabeth advices that we need to use at least we use two or three keywords throughout your headline, subhead and first paragraph to ensure consistency of messaging and increased chances of search results.

Rich Media
The saying that a picture is worth more than a 1000 words never gets old. However, if we could go back, something worth adding is a great picture is worth so much more than a 1000 words. In writing that press release, using high quality media-pictures, infographics, and video can help your releases rise to the top in search.

Logo
In concluding our strategy of conquering the online space, always make it a habit of incorporating your company logo in all your releases. This makes it easier to find your release if someone searches for your company or brand name; the images will come up. 

Knowing how to make our press releases ‘heard’ is our daily objective. Leveraging the online space is a step towards making this objective a possibility. Try it out and let me hear from you.

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